Safeguarding & Child Safety

Our Commitment to Child Safety

Mercy Works Ltd has a zero-tolerance approach to child abuse and exploitation.

We are committed to creating and maintaining an environment where all children and young people are respected, protected and able to participate safely. This applies across all our work in Australia and in our international programs.

We take all concerns seriously and respond in line with our safeguarding policies and legal obligations.

Report a Concern

If you have a concern about the safety or wellbeing of a child or an adult at risk, we encourage you to speak up.

If you, or someone you know, has experienced or witnessed harm involving a Mercy Works employee, volunteer, partner or representative, please contact our Executive Director:

Sally Bradley RSM
Phone: 02 9564 1911
Email: sally.bradley@mercyworks.org.au
Mail: PO Box 2023, North Parramatta NSW 1750

We will:

  • Listen respectfully
  • Take your concern seriously
  • Keep your information confidential (within legal requirements)
  • Explain the next steps and available options

You can make a report even if you are unsure or do not have all the details.

Reporting to Authorities

If a child is in immediate danger, please contact your local emergency services. In Australia, call 000.

If you are aware of abuse or exploitation of a child or an adult at risk, you are strongly encouraged to report this to the police or relevant local authorities.

Our Safeguarding Approach

Mercy Works is committed to:

  • Preventing harm, abuse and exploitation
  • Promoting the safety, dignity and wellbeing of children and young people
  • Ensuring all personnel understand and meet safeguarding responsibilities
  • Responding promptly and appropriately to concerns and complaints
  • Working with partners who share our commitment to safeguarding

Policies and Procedures

Our safeguarding practices are guided by the following policies:

Child Safeguarding Policy
Code of Conduct Policy
One to One Interactions with Children Policy
Prevention of Sexual Exploitation and Abuse Policy

Continuous Improvement

We are committed to continuously strengthening our safeguarding practices in line with Australian and international standards, including the Australian Council for International Development Code of Conduct.

Our policies are regularly reviewed and updated to ensure they remain current, effective and aligned with best practice.